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This book has stood the test of time. Copies of the first edition have over the years regularly sold for many times the cover price. The full color book is once more in print. Since its original publication it has been cited in many academic papers and has since become the definitive work on the subject. It caused embarrassment to the huge American coin machine industry when it was first published in 1988- they were busy celebrating the centenary of the Juke Box in that year as an American invention whereas the book revealed that it was actually an earlier British invention. It awoke huge interest in Japan by giving them long sought the answers as to the origins of the Pachinko machine (which at the time was consuming as much as a quarter of the gross domestic product in Japan). As a direct result of the book a new museum was established in the Japanese city of Kobe and for a short while the author became a national celebrity there. The book established many new facts and destroyed many of the myths that had arisen in the gaming industry during the 20th century. Originally an ancient Greek invention the advent of the coin machine in the 19th century heralded a Victorian revolution which sought to establish a fully automated society. The visionaries of the past are the direct forbears of the all pervasive computer industries -without the gaming and coin machine industries it is doubtful as to whether today's computer dominated age would have ever happened. Most important of all, it is fun to read!

• Sales Rank: #2369565 in Books
• Published on: 2013-06-02
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x .53" w x 6.00" l, .67 pounds
• Binding: Paperback
• 224 pages

Review
"Exceptionally well produced book ...,of all types of coin-operated amusement machines, slots and jukeboxes from the 1800s to the 1950s, with a hundred or more excellent black and white and full color photos (including some quite racy "Stereo View Cards" from the 1950s)...this is a very desirable book...that any collector would be proud to own." AboutPinball.com

"well written" Handbook of Computer Games Studies Joost Raessens & Jeffrey Goldstein, Cambridge, Mass.:The MIT Press, 2005.Erkki Huhtamo Slots of Fun, Slots of Trouble An Archaeology of Arcade Gaming

"In my opinion 'Automatic Pleasures' by Nic Costa is an absolute must have book." 13rebel Penny Machines Forum

"the best social history I've found" underthepier.com

"It's a must.".Badpenny Penny Machines Forum

About the Author
The author is a celebrated worldwide authority on the subject. A graduate of the Royal College of Art in London he has subsequently pursued a career in the Arts.

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Download Levine Mark Livre du Piano Jazz --- Piano

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• Original language: French
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PDF Download Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

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About the Author

Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.

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Product details

Series: Disney Institute Book, A

Hardcover: 224 pages

Publisher: Disney Editions; Revised, Updated edition (November 8, 2011)

Language: English

ISBN-10: 1423145844

ISBN-13: 978-1423145844

Product Dimensions:

6.5 x 0.8 x 9.5 inches

Shipping Weight: 1 pounds (View shipping rates and policies)

Average Customer Review:

4.6 out of 5 stars

211 customer reviews

Amazon Best Sellers Rank:

#5,997 in Books (See Top 100 in Books)

As a former cast member of Walt Disney World, and one who has read widely on Walt Disney and his creative genius, I approached this book with high expectations. Would Theodore Kinni be able to capture the essence of the practical magic of WDW? He does! Cast members often speak of "pixie dust" falling upon them--either you have it or you don't. Those who do are happily driven by the principles referred to in this book. I spent countless hours in heat, humidity, and occasional raging thunder storms to help bring happiness to our guests. It was great fun to sneak up behind a harried father who was attempting to get his weary children to smile for the camera. A few quick mugs from me almost always brought the grins Dad was looking for. Offering helpful directions. Keeping a straight face when asked "interesing" guestions: "Is that real water?" "No, Ma'am, that's Disney water!"A highlight of my life was walking through the Imagineering building in Burbank and witnessing first-hand the creative genius of the Disney organization. I learned to appreciate my own creativity --not to be afraid to dream and then to do!So what of the Disney philosophy can be applied to other businesses? Easy. Whatever you do must be of the highest quality--and always with the customers' needs in mind. You "plus" it--giving more than is expected. Every contact made with your customer must be memorable. That person will walk away feeling as if he or she has just made a new friend--a friend who has made you feel valued and important. So, are you up to the challenge? If you are, your business and its culture will never be the same.

I am a health care administrator and I liked the book so much I bought copies for all of my department managers. Within a week after giving the books, I started seeing the patient environment change for the better. A really good investment. Causes a person to think differently about how to create a desirable environment for care.

Best customer service book I've read in 40 years, and I've read a lot of them! Contained herein are some of the best common sense step-by-step methods I've seen for achieving excellence in customer service. Buy a copy for every manager in your organization and use it as a road map - work through the chapters together as a team snd translate your insights into action. The book is rich with questions to help get everyone in your organization thinking seriously about how to create amazing customer service.

Disney create a magical experience whilst you are in the resorts and theme parks. But of course it doesn't happen by magic. They don't have a secret pixie dust mine run by dwarves. They use the combination of cast, setting and process to superb effect.They do have an excellent cast- who are very well trained and drilled- and who have very clear priorities set for their work. This clarity allows them to do their work well- and creates a safe framework within which they can improvise freely and safely- creating magical moments and memories for guests. Disney Cast are simultaneously very disciplined, and yet very free and trusted. This is a good combination to achieve in any industry yet rarely done as well as by Disney and its cast. In particular the need for control and direction felt in many organisations actually leads them down the path to failure. The chains of unjustified assurance (See for example The Audit Society: Rituals of Verification demanded in many companies and government departments are actually reducing their degrees of control, and their degrees of effectiveness. The staff end up unable to give their best and the managers fruitlessly keep wondering how to bring out the best in their staff...without giving up control.Disney uses a simple approach based on overarching priorities and then local adaptations for particular settings. Their overarching priorities are very clear- safety, courtesy, show, efficiency, and in that order.Safety is not easy to assure at Disney- huge numbers of guests, and so eventually an incident will occur, even if the risk is one in a million or less- they have that many visitors so that a one in a million event will happen somewhere. Staff are trained to mitigate this risk.Courtesy is their next step. Everyone is a very individual person- and Disney try to match their staff with the people they are serving. They also study culture across the world- and make their gestures clear but neutral and inoffensive. For example a pointing finger may be polite or impolite depending on context- Disney have worked out a strategy to avoid any appearance of impoliteness.Show is harder to define- but it basically means that the guest is always focused on enjoying the park, and not on observing its workings. The amount of design work done to ensure seamless transitions between the areas of the parks is huge. Also the work that has gone into avoiding incongruous back scenes, and abrupt transitions is noteworthy. The audience's attention is never distracted unnecessarily.Efficiency is process management by Disney team mange the flow of people through their locations. The detail with which Disney tracks this is awesome- they know how many people to expect in each bit of their park, and what they will want and need- and plan ahead to meet it. The cast then make it look easy, but there's a detailed process behind it.This book describes well how Disney achieves its quality of service and if you want a bit of that magic to rub off onto you read this book, and learn. It actually makes me appreciate what Disney do more, and also realise that what they do could be replicated and adapted to many other contexts.It's all just hidden within cast, setting and process.

Easy book to read. I liked it. I learned a few things. Me, as bible study leader, I welcome ways to create environments that will open up people's hearts and to see with fresh eyes! I agree Disney is de facto for customer service. They do pay attention to detail! True you will never see peeling paint at Disney. I used to work in television, manufacturing, help desk for federal government, help desk for state government and healthcare. Some of these organizations are no longer around, but if they had applied some of these Disney basics, they could have thrived and still been around. This is a good read along with books on Six Sigma and Lean.

I could not stop reading this book. If every CEO, manager, owner and employee of every company read it and lived by Disney's rules, they would have happier employees and more customers. Well written, concise and excellent advise for everyone who is in any kind of business.

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Ebook Download Mass Murder in the Sky: The Bombing of Flight 629 (Historical True Crime Short)

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Product details

#detail-bullets .content {

margin: 0.5em 0px 0em 25px !important;

}

Audible Audiobook

Listening Length: 1 hour and 53 minutes

Program Type: Audiobook

Version: Unabridged

Publisher: R. Barri Flowers

Audible.com Release Date: December 30, 2011

Whispersync for Voice: Ready

Language: English, English

ASIN: B006RI6QVQ

Amazon Best Sellers Rank:

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Free Download Art of Oral Advocacy (Casebook)By David C. Frederick

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• Sales Rank: #1232656 in Books
• Published on: 2003-08
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x 6.25" w x .50" l, .86 pounds
• Binding: Paperback
• 265 pages

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Free PDF DPIC's Contract Guide: A Risk Management Handbook For Architectural, Engineering and Environmental professionalsBy Richard D Crowell

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From Contents - Introduction; How to Use this Book; Professional Services Agreements; Pre-Construction Services; Construction Administration; Schedule, Payment and Termination; Allocation of Risk; Dispute Avoidance and Resolution; Statutes, Codes and Regulations; General Terms and Conditions; Specific Services; Project Delivery; Appendices; Further Reading; Additional Resources; Exhibits. (Description by http-mart)

• Sales Rank: #985459 in Books
• Published on: 1999
• Binding: Paperback

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Applied Information SecurityBy Randy Boyle

PDF Ebook Applied Information SecurityBy Randy Boyle

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Applied Information Security guides readers through the installation and basic operation of IT Security software used in the industry today. This book can  be used in executive training programs, or by anyone interested in learning the practical side of IT security.

• Sales Rank: #17264719 in Books
• Published on: 2012-01-01
• Original language: English
• Number of items: 1
• Dimensions: .0" h x .0" w x .0" l, .0 pounds
• Binding: Paperback

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Applied Information SecurityBy Randy Boyle PDF

Applied Information SecurityBy Randy Boyle PDF

Applied Information SecurityBy Randy Boyle PDF

Applied Information SecurityBy Randy Boyle PDF

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